Respects each and every one of our customers' right to privacy. We have built our reputation on service and taking care of our customers beyond their expectations, and we will continue to provide these levels of service for many years to come.
This notice describes the privacy policy applicable . It addresses:
What information is being collected from you through the website, how it is used, and with whom it is shared. What choices you have regarding the use of your information. The security measures we have instituted to protect your information. What you may do if you have concerns about us honoring this policy. If you feel that we are not abiding by this policy, or have questions or concerns about the use of your information or this policy, please call us at 800-814-8171, or e-mail us at privacy.com. If you prefer, you can also send your message via U.S. mail to the following address:
Electronics, Inc.
Attn: Privacy
1200 N. Milwaukee Ave.
Glenview, IL 60025
Updates to our Privacy Policy
Our Privacy Policy may be updated occasionally and the use of information which we gather now is subject to this Policy. Please check this page periodically as you continue to use our site to see if any changes have been made. We will notify you of any material changes to this Privacy Policy by posting a notice on our website for a reasonable period of time after such changes are made that this Privacy Policy has been updated. This Privacy Policy was last updated on 07/1/2020. The Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the updated Privacy Policy establishes your agreement to abide and be bound by it.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website. We will not sell this information to anyone. We will not share your information with any third party, other than as described in this policy. Unless you ask us not to, we may contact you via e-mail or physical mail, to tell you about our company, products, and services. can use your personal information in connection with preventing fraud, other suspected or actual prohibited activities, complying with potential requests of law enforcement, or the sale or transfer of business or any part thereof.
Please see the following details about categories of personal information we collect, where we collect it from, why we collect it, and who we share it with.
Identifiers
Identifiers include information such as name, email address, phone number, username, physical address, device identifier, IP address, date of birth, and social media handle.
Where we collect it from: We collect this information directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices; Other customers may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services; Companies that provide services on your behalf; Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you; Marketing companies that help us learn about our customers and the devices they use to access digital content; Companies that supplement our customer records with additional information; Shipping providers that update address information; Social media platforms; Advertising companies and content publishers that present you with our ads; Payment and transaction processors; Communications and mailing vendors.
Why we collect it: Fulfilling orders and processing returns; Customer care; Administering contests and promotions; Registering you for a website or program; Communicating with you; Learning about customer trends and interest; Personalizing digital content; Delivering marketing communications and advertising; Identifying the devices you use to access digital content; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services; Manufacturers of products and providers of extended warranty services; Joint marketing partners; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Internet Activity
Internet activity includes information such as browsing history, search history, information about your interaction with our websites, applications, electronic communications, or advertisements, and information about your activities when using in-store WiFi.
Where we collect it from: We collect this information directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices; Marketing companies that help us learn about our customers and the devices they use to access digital content; Companies that supplement our customer records with additional information; Social media platforms; Advertising companies and content publishers that present you with our ads.
Why we collect it: Fulfilling orders and processing returns; Customer care; Administering contests and promotions; Communicating with you; Learning about customer trends and interest; Personalizing digital content; Delivering marketing communications and advertising; Identifying the devices you use to access digital content; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as providers of digital analytics services and fraud prevention services; Joint marketing partners; Advertising partners; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Commercial Information
Commercial information includes information such as products or services purchased, purchasing history, products or services you like, reviews you submit, or where you shop.
Where we collect it from: We collect this information directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices; Other customers may provide us with your information to recommend a product or service, ship products to you, or list you as a recipient of products or services; Companies that provide services on your behalf; Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you; Marketing companies that help us learn about our customers and the devices they use to access digital content; Companies that supplement our customer records with additional information; Social media platforms; Advertising companies and content publishers that present you with our ads.
Why we collect it: Fulfilling orders and processing returns; Customer care; Administering contests and promotions; Registering you for a website or program; Communicating with you; Improving our products and services, including store layouts and digital content; Learning about customer trends and interest; Personalizing digital content; Delivering marketing communications and advertising; Identifying the devices you use to access digital content; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services; Manufacturers of products and providers of extended warranty services; Financial services companies; Joint marketing partners; Advertising partners; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Payment Information
Payment information is information such as credit card, debit card, PayPal account, or gift card.
Where we collect it from: Directly from you; From financial institutions, payment processors, and other providers of financial products and services that we work with to provide you with financial services and offers; Companies that provide services on our behalf.
Why we collect it: Fulfilling orders and processing returns; Customer care; Communicating with you regarding payment status; Collecting payments on behalf of our financial service providers; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as data storage providers; Financial services companies; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Location Information
Location information is information such as location based on IP address or mobile device location information.
Where we collect it from: Directly from you or the devices you use to access digital services, such as websites, mobile applications, and applications for connected devices; Security and fraud prevention services that help us confirm that transactions are valid and otherwise help us protect our assets and you; Marketing companies that help us learn about our customers and the devices they use to access digital content; Companies that supplement our customer records with additional information; Advertising companies and content publishers that present you with our ads.
Why we collect it: Communication with you; Customer care; Improving our products and services, including improving store layouts and digital content; Administering contests and promotions; Learning about customer trends and interests; Personalizing digital content; Delivering marketing communications and advertising; Identifying the devices you use to access digital content; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as providers of digital analytics services; Advertising partners; Joint marketing partners; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Video & Audio Recordings
Video & audio recording information includes information such as in-store security cameras and customer service calls.
Where we collect it from: Cameras deployed in our store, around our parking lot, and other facilities; Call recordings.
Why we collect it: Improving our products and services, including improving store layouts and digital content; Customer care; Learning about customer trends and interest; Fraud prevention, security, and asset protection; Employee training.
Who we share it with: Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Inferences
Inference information includes information regarding your preferences, interests, and other characteristics.
Where we collect it from: Directly from you; Companies that provide services on our behalf; Marketing companies that help us learn about our customers; Companies that supplement our customer records with additional information; Social media platforms; Advertising companies and content publishers that present you with our ads; By analyzing the information we collect about you and other customers.
Why do we collect it: Communicating with you; Customer care; Improving our products and services, including improving our store layout and digital content; Learning about customer trends and interests; Administering contests and promotions; Personalizing digital content; Delivering marketing communications and advertising; Identifying the devices you use to access digital content; Fraud prevention, security, and asset protection.
Who we share it with: Service providers that process information on our behalf, such as shipping vendors, providers of digital analytics services, and fraud prevention services; Joint marketing partners; Advertising partners; Law enforcement, public and government authorities, and other entities as we deem reasonably necessary to comply with the law, support investigations, and protect the rights and property of you, us, and others, pursuant to an official subpoena.
Orders and Accounts
We request information from you when you place an order or register for an account . Personal information that we collect depends on how you use Social order.com. At our checkout or registration page, you must provide your contact information (like your name, shipping address, email address, and telephone number) and financial information (like your credit card number and expiration date). While completing an order, the customer is opted into our mailing list. You have the option to opt out of our mailing list by un-marking the checkbox at the opt-in screen. You also have the option of allowing Social order.com to store your login information by marking or unmarking the "remember me" box at the login screen.
Contact information is used to fill your order, notify you of its status, and contact you if we have questions regarding your order. The financial information that is collected is used only to bill you for products that you purchase. All credit card payments are processed to encrypt and protect your financial information throughout and beyond the checkout process.
Your Rights
Depending on where you live, you may have certain rights with respect to your information. For example, under California laws, a California resident has the right to:
Request to provide you access to certain information we hold about you
Opt out of the "sale" of certain personal information we hold about you
Request to delete certain personal information we hold about you
Request to restrict the use of your information
Will take reasonable steps to verify your identity, including authenticating your identity through your email address. Social order may require additional documentation, including but not limited to an customer code or a driver's license.
will respond to your request within the time period prescribed by applicable law. Please note that many of the above rights are subject to exceptions and limitations. Some Social order services can only be provided if we are able to use your information. Therefore, deletion of your information may result in the inability to provide you with certain services that enhance your experience on our website.
California residents with rights under the CCPA, or their authorized agents, may click here or may call 800-814-8171 for access or deletion requests.
Your rights and responses to your requests will vary based on your state or country of residency. Please note that you may be located in a jurisdiction where we are not obligated or are unable to fulfill your request. Under these circumstances, your request may not be fulfilled. If you choose to exercise any of your rights under the CCPA, you have the right not to receive, and will not receive, any discriminatory treatment .
"Do Not Sell My Personal Information" (California Residents Only)
California residents may opt out of the "sale" of their personal information. Social order does not sell (as "sell" is traditionally defined) any of your personal information for monetary considerations. In other words, we do not provide your name, phone number, address, email address or other personal information to third parties in exchange for money. California law broadly defines "sale" in a way that may include sharing information with third parties in order to receive certain information such as cookies, IP address and/or browsing behavior to add a profile about your device, browser, and to improve your experience on Social order.com. This profile enables delivery of interest-based advertising on other sites that you visit. Advertising, including interest-based advertising, enables Social order to provide you with certain free content and provide relevant offers to you.
We may share the following categories of information for such advertising which may be considered a sale (as defined by California Law):
Identification; device information and identifiers, such as IP address, and unique advertising identifiers and cookies; internet, such as browsing and search history; geolocation information, such as city; and inference data
If you would like to opt out of Social order.com's use of your information for such purposes (to the extent this is considered a sale), you may do so by calling 800-814-8171 or as outlined on the following page: Do Not Sell My Personal Information
Cookies
Our site uses "cookies." A cookie is a small piece of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data equip us to improve our customers' experience on Social order.com through helping our server remember you. Social order.com uses several types of 1st party cookies. A "session cookie" stores temporary information that is erased when you close your browser or turn off your computer. A "persistent cookie" allows Social order.com to recognize you when you return to the website and it remains stored on your computer until you delete it. A persistent cookie is used to store your password so you don't have to enter it more than once. Most internet browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you reject cookies, Social order.com will not be able to recognize your account or customize your browsing experience to fit your expressed interests.
While using Social order.com, we may automatically collect information such as your IP address, browser information, device information, and when, how, and how long you used the website. More information about the use of cookies on our site is available here (https://www.socialorder.com/help/secure-shopping-guarantee).
Social order.com may use Google Analytics to monitor user's activity on the site and assist with advertising. To learn more about how Google Analytics collects and processes data, please visit:https://policies.google.com/technologies/partner-sites.
Additionally, this website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt out athttps://mouseflow.com/opt-out/.
Mobile Device: If you access and use Social order.com through a mobile device, Social order may collect your device information and geo-location to assist us in completing your order. At any time, you may choose to deny Social order.com from accessing your location by changing your location settings within your device settings.
Third Parties and Sharing Information
Social order maintains business relationships with a select amount of authorized business partners. For your security or benefit, we may share information about you and your transactions with other companies for reasons including identity verification, fraud prevention, legal compliance, order fulfillment, processing credit card payments, shipping, and warranty purposes. Social order shares your information with our marketing partners who serve advertising, send emails and push notifications, and distribute catalogs on our behalf. Social order.com also provides aggregate information to some of our business partners, which does not allow for you to be personally identified. For more information about the companies with whom Social order shares customer information or to opt out, please contact us using the contact information described in this Policy. What goes on during the browsing of other sites is not the responsibility of Social order.
Third Party Transaction Data: If you visit Social order.com from a third-party website, it is possible for that website to access your specific transaction information. When you enter Social order.com through a link from another website, that website may give you a unique identifier such as a code or cookie. Any transaction made on Social order.com while this code or cookie is active will result in that transaction being reported back to the third party site. Social order.com will only report information that is not personally-identifiable such as the date of the transaction, the product(s) purchased and the amount of money spent. Social order.com will not send any information to these third parties that, alone, will allow then to personally identify you. If the third party site has previously collected your personally identifiable information on their own, they may be able to personally identify you by combining their gathered information with the information sent by Social order.com. You should verify how each third party site uses this information by reading the privacy policy that each third party site has posted on their site.
Credit Card Companies and Shipping Companies: When you buy something from Social order.com while using a credit card, your name, billing address and the amount of your purchase is verified your credit card company to authorize the purchase. Similarly, your name, shipping information, and telephone number must be provided to third party shipping companies such as UPS, Pilot, and Custom to deliver your purchase.
Chat Function: The chat function on Social order.com is hosted and operated by Captivated. When using the chat function on Social order.com to send and receive messages, Social order does not collect any consumer information through the chat function. Your data and other information will be collected by Captivated in accordance with their privacy policy. This information includes, for example, the text messages that you send to or receive from Social order.com, your telephone number, and any geographical location information that you provide while communicating with social order.com via the chat function. Captivated will use this information only for the purposes of providing the Captivated Software, except that Captivated may also copy, modify, prepare derivative works of, distribute, commercially exploit, and otherwise use this information for any business purpose, provided that Captivated will not use this data in a way that allows you or any other individual to be identified by any third party.
Links
This site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of other sites, who may collect personally identifiable information. If you register for an account or complete an order on Social order.com by connecting through another service, you allow us to use the public information from that connected account to help complete your Social order.com profile.
Third Party Checkout Links: Social order.com uses PayPal and FlexShopper on our site as third party checkout links. If you use either of these two links to checkout, your name, billing and shipping addresses, and other information requested by that payment service is transferred to us from your PayPal or FlexShopper account in order to check out of Social order.com without having to re-enter that same information.
Blogs, Reviews, and Forums
Social order.com also may sometimes offer publicly-accessible blogs, customer reviews, or forums. Any information that is voluntarily provided by you in a blog, review, or forum may be read, collected, and used by others who access them. To request removal of your Personal Information from blogs, customer reviews, or forums from Social order.com, please contact us using the contact information described in this Policy. Please note that in certain cases we may be unable to remove your Personal Information.
Mailing List, Surveys, and Contests
We maintain a mailing list in order to provide customers with information about our company, products, and services. Upon your initial purchase at Social order, you will be subscribed to Social order's mailing list. You may choose not to receive future mailings from us through deleting your name from our mailing list here: https://www.socialorder.com/resources/pages/unsubscribe.php.(Please note that, in the event you place an order, you will continue to receive e-mail from us concerning your transaction even if you have unsubscribed from our mailing list.) If you prefer, you can also send your request via U.S. mail to the following address:
Social order Electronics, Inc.
Attn: Privacy
1200 N. Milwaukee Ave.
Glenview, IL 60025
Our online surveys ask visitors for contact information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). We use contact information from our surveys to provide customers with information about our company, and we also use survey information to monitor and improve customers' use of, and satisfaction with, this site. Participation in surveys is completely voluntary.
We run contests on our site in which we ask visitors for contact information (such as name and e-mail address). We use this contact information to contact winners and provide information about our company. Participation in contests is completely voluntary.
Children's Online Privacy Policy
Consistent with the Children's Online Privacy Protection Act, Social order.com does not knowingly collect any Personal information from children under 13 without prior parental consent. If you make a purchase on Social order.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using Social order.com. If Social order learns that a child under the age of 13 has submitted personal information online without parental consent, we will take all reasonable measures to delete the information as soon as possible and not to use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. Consistent with the California Consumer Privacy Act, Social order does not have actual knowledge that it sells the personal information of minors under 16 years of age.
Minor California Residents
If you are an Social order.com account holder who resides in California and is under the age of 18, you have the right to request the removal of unwanted information that you publicly post on Service. To request removal of information, please contact us using the contact information described in this Policy. Social order will ensure that your information is not publicly accessible on Social order.com, but your information may not be completely removed from our systems.
Visitors From Outside of the United States of America
Social order.com is hosted in the United States. If you are visiting Social order.com from outside of the United States of America, your information may be stored, processed, or shared in the United States of America in accordance with this Privacy Policy and applicable USA laws. Please be aware that data protection laws in the United States of America may be different than laws than the country that you are visiting from. By using Social order.com, you consent to share your information with us only for the purposes described in this Policy.
Retention of Personal Information
Social order retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Access and Choices
You may always choose not to provide us with information, although you will need to provide information in order to place an order.
To learn what contact information we have on file for you, and to update this information, please contact us at 800-814-8171. If you have created an account at Social order.com, you may log into it at https://www.socialorder.com/resources/pages/account.php?screen=login , where you may review your history of orders placed through our website, track your order's delivery status, edit your personal information, change your password, and review and modify your stored billing and shipping information.
As described above, you may unsubscribe from our mailing list so that you will no longer receive promotional materials and direct mail. (Please note that, if you place an order, you will continue to receive e-mail from us concerning your order even if you have unsubscribed from our mailing list.)
Additionally, as described above, you may limit or deactivate cookies, as well as opt out of a third-party analytics tool.
Security
We scan our site daily for threats and vulnerabilities.
To know more about how Social order.com keeps your data secure, please see our Secure Shopping Guarantee, described here (https://www.socialorder.com/help/secure-shopping-guarantee). This page's "Frequently Asked Questions" section addresses how you can know if a website is secure as well as the security measures in place at our checkout. To verify that you are on a secure page on our site, look for a closed lock icon at the bottom of your web browser, or "https" at the beginning of the address of the webpage.
